LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys® ...

Data fragmentation risks. Disconnected CX technology leads to fragmented customer experiences. Centralizing data is key to delivering consistent, unified service. Technology alignment matters.

Poor CX puts $3T in spending at risk globally. Qualtrics data shows 34% of bad experiences cause consumers to cut spending, a 4x greater financial risk than in 2018. To protect margins, retailers now ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced recent ...

Customer experience and employee experience are often perceived as separate priorities. Yet in the currency of modern-day business, they are in fact two sides of the same coin. Organisations that ...

Creating a seamless, personalized customer experience is key. But first, organizations need to get their IT systems and data ready for it. But anticipating what customers expect isn’t easy. To deliver ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

On this episode of CMSWire TV’s Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro (aka me) sits down with Katrina Fine, Senior Manager of Standards Transformation at Hyatt. Fine shares how her ...

Most economists would agree there is no single way to measure business growth, rather it is a function of several distinct and recognisable steps. Sustainable long-term growth is now seen very much as ...