Throughout your health career, you’ll inevitably encounter patients who’ll challenge your actions and words, causing you to question whether you made the right career choice. Empathy—truly ...

Last week, I visited the American Museum of Natural History in New York with my kids. As I stared at one particular giant dinosaur, I thought to myself, "Hey, that's me!" Indeed, the magnificent ...

Payers and providers are eager to elevate the patient journey, but for many patients, it still begins with friction. Extended wait times, complex intake processes, and unclear billing can derail the ...