The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

The use of AI amplifies the strengths of frontline staff and supports the dynamic nature of in-store service. Through smarter automation, predictive guidance and enhanced campaign tools, retail teams ...

Agentic AI is pushing commerce beyond chatbots, requiring brands to rethink discovery, loyalty, and how customer data drives ...

The growth of the customer journey mapping software market is primarily driven by increasing focus on customer experience management across ...

Garuda Aerospace adopts Salesforce Agentforce to unify sales, service, and customer data as it expands into new sectors and ...

Nonprofits will embed AI features in customer resource management systems, unify platforms and turn to identity monitoring ...

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...

Not every company will or should climb the AI maturity ladder at the same speed. Enterprises with scale must move deliberately, testing and tightening before rolling out company-wide. Leaner teams win ...

How intelligent ERP extensions like Bridge CRM are transforming SAP Business One into a smarter, faster growth engine for SMBs.

In my experience, the deployment of agentic AI systems can help speed up decision making, improve the fine-tuning of ...

Azizi Developments, a leading private developer in the UAE, continues to advance its digital transformation with the expansion of SAP ERP across other A ...