All the experts tell us that AI will change everything in our lives and in our businesses. But it’s still early days. However ...

GeeTest, a global leader in bot management and online security solutions serving over 360,000 enterprises worldwide, today highlights its powerful Business Rules Engine. This advanced no-code/low-code ...

The emergency room is, well, for actual emergencies. If you’re badly hurt or your life is in danger, you must go to the ER. Otherwise, if you’re fine, you shouldn’t tie up doctors’ and nurses’ ...

Future TV has a special talent: it hands you a gleaming gadget, waits for you to smile, and then uses that same gadget to ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

The postal service officially launched a new automated system on Tuesday aimed at modernising its customer service. The system, presented at the Nicosia district post office, integrates advanced ...

KINGSTON, Jamaica — B2B Service Support Officer at Flow, Alicia Tucker has received the Consumer Advisory Committee on Utilities (CACU) Customer Service Distinction Award. The award was presented on ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...