Capsule CRM provides a user-friendly platform that excels in contact management and sales tracking. It integrates well with popular tools like Google Workspace and Microsoft, making it a practical ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...