Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

After nearly nine years at Sonos, including a stint as chief product officer, Bouvat-Merlin took the helm of Sauron just last ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

In a rapidly shifting landscape, with many CIOs mandated to do more with less, the future of any business hinges on ...

Chinese EV makers like BYD, Xiaomi, NIO, XPeng, and Geely are reshaping the global auto market with faster innovation, lower prices, and smarter tech.

Huawei has won three major awards at the 2025 Global Telecoms (Glotel) Awards for its AI-driven solutions developed in partnership with international operators. ..

Intermedia Intelligent Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, today announced that it has earned its ninth J.D. Power ...

Growth Acceleration Partners (GAP), a global consulting and technology services company, announced today that its employee-led charitable initiative, GAP Gives, has surpassed $650,000 in total ...

QualiZeal, a global leader in AI-powered Quality Engineering and Digital Transformation solutions, today announced its recognition as a Leader and Star Performer in the Quality Engineering (QE) ...

The ability to predict customer behavior and react to it in a consistent, data-driven manner will become table stakes for ...

What happens when the growth of computing demand becomes so rapid that even the best systems become unable to match it? This ...