A video shows a Burger King manager — who also owns the franchise — ordering an irate female customer to leave after she tried to get an employee disciplined for allegedly misgendering her, despite ...

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...

Employees who report a good experience with a period of leave from work are 75% more likely to stay at their job for five or more years, according to an Oct. 27 report from The Guardian Life Insurance ...

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...

An Ohio woman ordered Charlie Kirk’s go-to Starbucks drink on Sunday evening — and was startled to find a hateful message written on the cup. Autumn Perkins, who lives in Middletown, Ohio, visited a ...

Netigate, a Stockholm-based experience management software provider, acquired Netherlands-based Mopinion on Sept. 23. The deal combines Netigate’s experience analytics and AI capabilities with ...

After Hurricane Katrina, Congress passed a law to strengthen the nation’s disaster response. FEMA employees say the Trump administration has reversed that progress. By Maxine Joselow Reporting from ...

TROY, Mich.: 21 Aug. 2025 — During the past decade, J.D. Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing ...

On this episode of CMSWire TV’s Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro (aka me) sits down with Katrina Fine, Senior Manager of Standards Transformation at Hyatt. Fine shares how her ...

NETWORK. WELL, IF YOU LIVE IN COUNCIL BLUFFS, YOU MIGHT SEE A FAMILIAR FACE ON THE HIGHWAY SOON. ROLAND FRAZIER, A LONGTIME EMPLOYEE AT THE HY-VEE ON MADISON AVENUE, NOW HAS HIS FACE PLASTERED ACROSS ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...