Customer Journey Mapping Software Market to Grow from USD 1.2 Billion in 2024 to USD 3.5 Billion by 2033, Registering a Strong CAGR of 15.4% - Market Research Intellect

The growth of the customer journey mapping software market is primarily driven by increasing focus on customer experience management across ...
Retail TouchPointsOpinion

AI for Retailers: Unlocking the Power and Promise of Emerging Technology

The use of AI amplifies the strengths of frontline staff and supports the dynamic nature of in-store service. Through smarter ...
CMSWire

Stop Debating CX Metrics and Start Fixing What’s Broken

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

ServiceNow: Overpaying For Armis And No Synergies In Sight

ServiceNow, Inc. is rated a Sell after its $7.75B Armis acquisition at a steep 23x ARR multiple. Learn more about NOW stock ...

Kahuna Labs Names Customer Support Visionary Judith Platz as Field Chief Customer Officer to Help Redefine the Future of Enterprise Support with AI

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...