I'm reiterating my buy rating on ServiceTitan, as its strong Q2 results and raised outlook signal a potential turnaround and renewed investor interest. ServiceTitan benefits from countercyclical ...

In health care, the term "excellence" often surfaces in mission statements and promotional materials—but what does it genuinely mean? In a sector where human lives, dignity and trust are at stake, the ...

When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. But Chick-fil-A’s continued dominance comes as the fast food industry faces a ...

This year’s winners highlight the transformative impact of CXone Mpower, from measurable cost efficiencies to speedier resolution, and enhancing the experience across the entire customer service ...

From cost savings to faster resolution times, winners demonstrate how CXone Mpower is redefining what’s possible in customer experience Excellent Interaction Orchestration – Recognizing mastery in ...

The quote first appeared in a 1926 book by U.S. historian and philosopher Will Durant titled "The Story of Philosophy." It is part of a passage in which Durant helps to elucidate a concept first ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

BluEdge™ Command Centers delivered exceptional service – saving customers an estimated more than $19 million* and 600 million kWh in operational efficiencies PALM BEACH GARDENS, Fla., May 6, 2025 ...

BRUNSSUM, Netherlands – In an age where digital devices seemingly draw the unceasing attention of youth, in the Benelux teens are making space for other activities outside the home that build ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

Carrum Health launched 10 years ago to develop value-based Centers of Excellence for employers, with the aim to revamp how the healthcare industry pays for and delivers specialty care. The company, a ...