Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 billion valuation. Sequoia led the Series A investment. Serval said in its ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

If you are facing problems and wondering how to get Help with File Explorer in Windows 11/10, then this post lists some helpful How-To links as well as built-in support options, as well as Help Desk, ...

Sen. John Cornyn, R-Texas, said Thursday that the FBI has approved his request for federal law enforcement to help locate Texas Democratic lawmakers who left the state to block GOP redistricting ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

The Department of the Air Force has launched the Enterprise Service Desk, or ESD, an artificial intelligence-powered enterprise-IT-as-a-service, or EITaaS, that provides IT support across the U.S. Air ...

The U.S. Customs and Border Protection agency uses this procurement to ensure its offices and agencies can connect to IT systems. The U.S. Customs and Border Protection agency has given industry a ...