When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

It's 11 p.m. on a weeknight. You're at your desk researching customer relationship management (CRM) solutions for the third time this month. Your sales team is growing, customer information is ...

If you plan to implement CRM software to manage customer data more efficiently, streamline customer-facing operations, or drive other business improvements, it’s essential to get acquainted with the ...

Telehealth has increased healthcare accessibility, leading to innovative technology use for better patient care coordination. Creative technology implementations include digital platforms for ...

With Covid-19 wreaking havoc among industries globally, it is more important than ever that businesses continue to understand their loyal customers and know how to attract newcomers. Central to this ...

Tal Frankfurt is the Founder and CEO of Cloud for Good, a Salesforce partner that creates transformational value with technology. No matter which CRM solution your organization implements—be it ...

Using a CRM system gives businesses the tools to improve their customer relationships, streamline their sales processes and leverage the platform to achieve success. Customer relationship management ...

Customer relationship management (CRM) is a critical part of any healthcare service provider’s operations. However, the stakes in healthcare are higher because the customers here are the patients.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relationship management (CRM) has been around for many years and has emerged as a ...

There’s an old saying, ‘A bad workman always blames his tools.’ Sometimes, the failure to realize projected benefits from implementing customer relationship management (CRM) software packages may be ...