At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

The proposed SCORE Act promises to provide the NCAA with a limited antitrust exemption in hopes of protecting the organization that regulates student athletics from potential lawsuits over eligibility ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

The Kestrel web server flaw allows request smuggling attacks, but the actual risk depends on the application code and deployment. Microsoft has patched a critical vulnerability in ASP.NET Core that ...

Whenever Vamsi Boppana, senior vice president of AI at the chip giant AMD, gives CEO Lisa Su an update on the progress of the company’s software efforts, she always has the same response: “Great job.

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...

The health system, which operates more than 100 hospitals across 16 states and the District of Columbia, has also reduced the average time to resolve an issue by 67% in the last two years, according ...