Find and fix email delivery issues as a Microsoft 365 for business ...
Jun 25, 2025 · As a first step in troubleshooting email delivery problems for Microsoft 365 for business, we recommend that you download and run Support and Recovery Assistant on the affected …
Trace an email message in Exchange Online | Microsoft Learn
Jul 28, 2025 · Sometimes an email message gets lost in transit, or it can take a lot longer than expected for delivery, and your users can wonder what happened. As an administrator, you can use the …
Message trace in the new EAC in Exchange Online
Message trace in the new Exchange admin center (EAC) follows email messages as they travel through your Microsoft 365 organization. You can determine if the service received, rejected, deferred, or …
Exchange online message trace shows delivered but email wasn't …
Jul 17, 2023 · Hi, Message trace shows that email was delivered, however when checked in OWA email wasn't found. The way we searched was by using the search bar in OWA and applied filter by …
Message trace in the Microsoft Defender portal
Sep 4, 2025 · Admins can use the Message trace link in the Microsoft Defender portal to find out what happened to messages.
Monitoring, reporting, and message tracing in Exchange Online
Feb 22, 2023 · Exchange Online offers many different reports that can help you determine the overall status and health of your organization. There are also tools to help you troubleshoot specific events …
One user doesn't receive email from outside organization
May 2, 2023 · One user from our organization isn't receiving emails from outside organization. I tried to send test email from my gmail, it shows sent but he never received. Can you help me please?
Search message tracking logs | Microsoft Learn
To see what permissions you need, see the "Message tracking" entry in the Mail flow permissions topic. Searching the message tracking logs requires that the Microsoft Exchange Transport Log Search …
Message Trace FAQ in Exchange Online | Microsoft Learn
Jun 12, 2025 · This article presents messaging questions that a user might have, along with possible answers. It also describes how to use the message trace tool in order to get those answers and …
Email messages are stuck in Exchange Server queues for several minutes
Jun 25, 2025 · Provide a resolution to an issue in which email messages sending to Exchange Online is stuck in on-premises message queues for several minutes when the Exchange Server is configured …
Email tracked by Dynamics 365 App for Outlook not showing
Feb 25, 2025 · An email tracked with Dynamics 365 App for Outlook does not appear in Dynamics 365. Provides a resolution.
Fix Outlook connection problems in Microsoft 365 - Exchange
Jun 25, 2025 · If you're using Outlook to access your Microsoft 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving …
Run a message trace in the classic EAC in Exchange Online
As an administrator, you can find out what happened to an email message by running a message trace in the Exchange admin center (EAC). After running the message trace, you can view the results in a …
Emails are rejected and NDRs are received - Exchange
Apr 15, 2016 · Discusses a scenario in which email messages that are sent from cloud-based mailboxes in a hybrid deployment of on-premises Exchange Server and Exchange Online in Microsoft 365 are …
Emails Stuck in Outbox in New Outlook – Assistance Needed
Apr 15, 2025 · Verify Account Configuration: Re-add the Account in the New Outlook: Go to Settings > Accounts > Add Account. Re-enter your credentials and test sending an email afterward. Turn offline …
Set incoming and outgoing email synchronization
Nov 26, 2025 · Learn how to set a synchronization method for user mailboxes and specify incoming and outgoing email messaging options.
Troubleshoot Outlook email setup - Microsoft Support
If you're having problems setting up your email in classic Outlook, we want to help. Choose an option below for more information. Tip: If you're a small business owner looking for more information on how …
Urgent Help Needed: Outlook Blocking Outgoing Emails for User
Jun 13, 2024 · Here are the details: -Issue Description: One of my users is unable to send emails through Outlook. Incoming emails work fine, but outgoing emails are being blocked. -Steps Taken So …
Outgoing emails rejected - Microsoft Q&A
Jul 6, 2025 · Trying to send emails with attachments to various different emails and they are all being rejected and marked as spam.
Emails Stuck in Draft Folder After Installing Exchange Server 2019
Jul 28, 2024 · After successfully installing Microsoft Exchange Server 2019, I am encountering an issue where emails are not being sent and remain stuck in the Drafts folder. Despite configuring the server …
Locked out of partner center - Microsoft Q&A
2 days ago · AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more If you're locked out of your Partner Center account due to issues with the Authenticator …
How to fix OUTLOOK inability to access AOL email
Nov 22, 2025 · Check Account Settings: Ensure that your AOL account is correctly set up in Outlook. Go to File > Account Settings > Account Settings, and verify that the incoming and outgoing server …